Control self-assessment : a guide to facilitation-based consulting
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Bibliographic Information
Control self-assessment : a guide to facilitation-based consulting
John Wiley, 2000
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Includes index
Description and Table of Contents
Description
Control Self-Assessment is a powerful audit and consulting tool that can be organized to protect against Business Risks or used as the central tool in a Business Process Analysis. In this first comprehensive introduction to CSA methodology, Richard Tritter explains how to successfully use CSA sessions to get a realistic look at the machinery of your business with information known to its day-to-day operational staff. He goes on to show you how to use this information to develop an action plan that will be enthusiastically put into practice. Control Self-Assessment is a must for any firm in which CEOs and staff share a common vision built on their collective wisdom.
Table of Contents
Facilitative Consulting and Control Self-Assessment: AnIntroduction.
Understanding the Basis of Facilitation: Models to Remember.
Definitions and Distinctions.
A Control Self-Assessment Session to Improve BusinessPerformance.
Planning a Control Self-Assessment Session to Assess BusinessRisk.
Importance of Frameworks.
Using Facilitation as a Consulting Sales Tool.
Different Control Self-Assessment Processes, DifferentObjectives.
Necessary Skills, Qualities, and Values of a Facilitator.
Electronic Voting Systems.
Appendices.
Index.
by "Nielsen BookData"