Total quality management : text with cases
Author(s)
Bibliographic Information
Total quality management : text with cases
Butterworth-Heinemann, 2000
2nd ed
- : pbk
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Note
Includes bibliographical references (p. [365]-371) and index
Description and Table of Contents
Description
This volume provides a simple model for Total Quality Management (TQM) and comprehensive coverage of the concepts students need to understand. It is written in a logical sequence, and supported by real-life case studies, discussion questions and practical assignments.
Table of Contents
- The foundations - a model for TQM: understanding quality
- commitment and leadership
- design for quality
- case studies - Esso Research Centre, Exxon Chemical. TQM - the role of the quality system: planning for quality
- system design and contents
- quality system audit/review and self-assessment
- case studies - Carnaud Metalbox PLC, Foodcan UK, Prudential Assurance Co. TQM - the tools and the improvement cycle: measurement of quality
- tools and techniques for quality improvement
- some additional techniques for process improvement
- case studies - the Shorts experience, Hills Industries. TQM - the organizational, communication and teamwork requirements: organization for quality
- culture change through teamwork for quality
- case studies - Pirelli Communication Cables, Thomas Cork SML. TQM - the implementation: communications and training for quality
- implementation of TQM and the management of change
- case study -University of Bradford Management Centre. Appendices: three American gurus.
by "Nielsen BookData"
