Systems modeling for business process improvement

著者

    • Bustard, David
    • Kawalek, Peter
    • Norris, Mark

書誌事項

Systems modeling for business process improvement

David Bustard, Peter Kawalek, Mark Norris, editors

(Artech House computing library)

Artech House, c2000

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

The effective application of information technology (IT) can be the key to achieving organizational change and improvements that directly impact your company's success in today's highly competitive business. This manual provides approaches for developing system models that bridge the traditional gap between information systems and software engineering and allow you to manage change and outcomes effectively. With contributions from researchers and practitioners in the field - including Ian Somerville, Wendy Currie, Frank Stowell and Dave Bustard - the book examines change from business, information systems and software engineering perspectives, and addresses major concepts and issues in systems engineering and business process improvement.

目次

  • Simulation modelling and change management panaceas - the missing link
  • system dynamics in information systems analysis - an evaluation case study
  • business process modelling with objects, costs and human resources
  • the organization, the process, and the model
  • exploiting organizational knowledge in adaptive workflow systems
  • a common process methodology for engineering process domains
  • business modelling inter-process relationships
  • process improvement using ISO 15504
  • metrics-based process modelling with illustrations from the FEAST/1 Project
  • modelling information system requirements for complex systems
  • investigating interpretivist approaches to modelling clients' requirements for information systems
  • information systems specifications within the framework of client-led design
  • developing a business-IT co-evolutionary change plan
  • relating organizational semiotics, process modelling and stakeholder viewpoints to elucidate and record requirements
  • modelling organizational communication - top-down analysis and bottom-up diagnosis
  • social analysis in the requirements engineering process - from ethnography to method
  • overcoming the legacy dilemma - modelling socio-technical change options
  • models, diagrams, and their importance to information systems analysis and design
  • ontological support for business process improvement
  • compositional modelling - the formal perspective.

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