Business process outsourcing : process, strategies, and contracts
Author(s)
Bibliographic Information
Business process outsourcing : process, strategies, and contracts
John Wiley, c2000
- : alk. paper
Available at 10 libraries
Note
Includes index
Description and Table of Contents
Description
Many corporations are restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book shows you how to request proposals and negotiate and close the agreement-creating the best outsourcing strategy for your business.
Table of Contents
Overview. Planning Stage. Selecting the Vendor. Negotiations: Strategy and Process. Business Process Outsourcing Contract. Measuring Performance. Human Resources. Projects. International Considerations. The Exhibits and Ancillary Agreements. Postnegotiation Activities. Renegotiation and Termination. Appendices. Index.
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