The business of hotels
著者
書誌事項
The business of hotels
Butterworth-Heinemann, 1994
3rd ed
- 統一タイトル
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Caterer & hotelkeeper
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注記
"Published in association with Caterer & hotelkeeper"--Cover
Includes bibliographical references (p. [195]-203) and index
内容説明・目次
内容説明
This fully revised edition of this text follows the structure and approach of the first 1980 edition. It examines the hotel as a business providing commercial hospitality, focusing on markets, money and people, and using examples from hotel operations throughout the world. The new material includes a comprehensive profile of the hotel business in the 1990s and contains data, quotes and extracts from a wide range of authoritative industry sources. This text should be of interest to the practitioner, whether owner, director or manager. It can help to organize and formalize what might have been learnt in a less sympathetic way by experience and will contribute to a more balanced view of the business. Newcomers to hotels and others with a professional interest in understanding them should find the book a suitable introduction to the hotel industry.
目次
- Basic hotel concepts - staying away from home
- hotel products and markets
- hotel policies, philosophies and strategies
- hotel guest services - rooms and beds
- food and drink
- miscellaneous guest services
- hotel men and methods - hotel organization
- hotel staffing
- productivity in hotels
- hotel support services - marketing
- property ownership and management
- finance and accounts
- hotel dimensions - the small hotel
- hotel groups
- international hotel operations.
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