Essential interviewing : a programmed approach to effective communication
著者
書誌事項
Essential interviewing : a programmed approach to effective communication
Brooks/Cole Pub. Co., c1998
5th ed
大学図書館所蔵 全3件
注記
Includes bibliographical references (p. [267]) and index
内容説明・目次
内容説明
From building rapport to facilitating change in both co-operative and resistant clients, this book guides readers step by step to mastery of each component of the complex process of effective professional/client communication. With an underlying foundation based on drawing out the stories that people have and listening to them, the book provides skills for physicians, nurses, ministers, teachers, psychologists, counsellors, and other professionals who are consistently involved with other individuals.
目次
- Programming a foundation for learning
- focusing and following
- effective inquiry
- reflecting feeling
- reflecting content
- developing an individual style
- communicating feeling and immediacy
- confronting
- self-disclosing
- information giving
- interpreting
- structuring for information
- enlisting co-operation
- putting it all together.
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