The management and control of quality
Author(s)
Bibliographic Information
The management and control of quality
South-Western College Pub., c1999
4th ed
- : package
- : text
- : computer disk
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Note
Includes bibliographical references and index
System requirements for accompanying computer disc: Windows
Description and Table of Contents
Description
The text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The author believes the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text provides a managerially-oriented, integrated view as well as a blend of technical topics. All chapters have been updated to reflect late-1990s thinking in the profession.
Table of Contents
- Introduction to quality
- quality in manufacturing and service systems
- quality management philosophies
- managing for quality and high performance
- focusing on customers
- leadership and strategic planning
- human resource development and management
- process management
- tools for process management
- measurement and strategic information management
- building and sustaining total quality organizations
- quality assurance and control
- fundamentals of statistical process control
- additional topics in statistical process control
- reliability.
by "Nielsen BookData"