Front office : procedures, social skills, yield and management
著者
書誌事項
Front office : procedures, social skills, yield and management
Butterworth-Heinemann, 1999
2nd ed
大学図書館所蔵 件 / 全3件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
first published 1991
内容説明・目次
内容説明
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
* user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
* updated in the light of recent developments such as global distribution systems and the internet
* greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
* additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
* Procedural aspects
* Dealing with people
* Increasing yield
* Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
目次
- Introduction
- Procedural aspects - Advance bookings
- Check-in and related issues
- Guest accounting
- Dealing with people - Security - Hospitality
- Social skills
- Increasing Yield - sales
- Marketing aspects
- Yield management
- Groups
- management aspects - Tariffs, Control
- Staffing
- Equipment
- Index.
「Nielsen BookData」 より