Housekeeping service in hotels
著者
書誌事項
Housekeeping service in hotels
（Support book）
Macmillan in association with Hospitality Training Foundation, 1997
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注記
Includes index
Spine title: Housekeeping service
内容説明・目次
内容説明
This text provides support for industry and college-based candidates working to NVQ and SVQ levels 1 and 2 on hospitality, housekeeping and hotel management courses. It includes the following: workplace procedures and guidance to illustrate good industry practice; advice from suppliers of housekeeping products and services; and input from members of the UK Housekeepers Association. Information is signposted in 21 sections that range from guest care and team work to the receipt and storage of supplies. There are also graphics to describe servicing routines.
目次
Deal with Guests and Visitors - Work as a Team - Personal Health - Work Safely - Fire Safety - Lift, Move and Carry Safely - Security Matters - Why and How you Clean - Looking after Cleaning Equipment and mMterials - Setting about your Work - Entering a Guest Room to Clean it - The stages to Cleaning a Guest Room - Clean the Bathroom - Clean a gGest Bedroom - Make the Bed - Evening 'Turndown' service - Specialist Cleaning Tasks - Public Areas - Meeting and Function Rooms - The Paperwork - Receive, Store and Issue Suppliers - Index
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