Strategic customer care : an evolutionary approach to increasing customer value and profitability

著者

• Brown, Stanley A.

書誌事項

Strategic customer care : an evolutionary approach to increasing customer value and profitability

Stanley A. Brown

J. Wiley & Sons Canada, c1999

注記

Includes bibliographical references (p. [291]-297) and index

詳細情報

• NII書誌ID(NCID): BA47441863
• ISBN:
  • 0471643424
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xiii, 305 p.
• 大きさ: 24 cm
• 分類:
  • DC21 : 658.812
• 件名:
  • LCSH : Customer relations
  • LCSH : Consumer satisfaction