Difficult conversations : how to discuss what matters most
著者
書誌事項
Difficult conversations : how to discuss what matters most
（Penguin books）
Penguin, 2000
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内容説明・目次
内容説明
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
目次
- Sort out the three conversations
- stop arguing about who's right - explore each other's stories
- don't assume they meant it disentangle intent from impact
- abandon blame - map the contribution system
- have your feelings (or they will have you)
- ground your identity - ask yourself what's at stake
- what's your purpose - when to raise it and when to let go
- getting started - begin from the third story
- learning - listen from the inside out
- expression - speak for yourself with clarity and power
- problem-solving - take the lead
- putting it all together.
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