Computer telephony integration

著者

    • Yarberry, William

書誌事項

Computer telephony integration

William A. Yarberry, Jr

Auerbach, 2000

  • : alk. paper

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内容説明・目次

内容説明

In this real-world guide for telephony decision makers, the author presents practical techniques for selecting, implementing, and managing voice communications systems-including Voice over IP. It enables buyers to focus on telephony systems that fit their organization's needs. It provides a wealth of new ideas that will enable them to provide new services, existing services at a lower cost, and "zero downtime" service levels. It helps them to quickly articulate a telephony strategy that encompasses large and small offices, domestic and international locations, and a heterogeneous hardware/software environment.

目次

Introduction What do I need: Selecting the right voice system What drives the business? What is the environment: retail, wholesale, consulting Internal culture of the organization Financial model Special/specific needs Building Blocks of the Telephony System The Basics: Dial Tone Interactive Voice Response CTI Integrated Multi-media What is available: Request for proposal Consultants Equipment Providers Long Distance and Local Exchange Carriers How do I Implement How do I make my system efficient and minimize costs? Telephony Strategies Conscious decisions about handling calls Building a cohesive, enterprise level telephony system Appendices

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