The effective measurement and management of IT costs and benefits
著者
書誌事項
The effective measurement and management of IT costs and benefits
（Computer weekly professional series）
Butterworth-Heinemann, 2000
2nd ed.
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注記
"First published as A Guide to Measuring and Managing IT Benefits by NCC Blackwell 1991"--T.p. verso
Includes bibliographical references (p. [349]-356) and index
内容説明・目次
内容説明
The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern. Top management have begun to insist that much more attention be paid to the economic aspects of information systems. This had led to a great demand for a comprehensive IT metric. However, little attempt has yet been made to produce a complete approach to understanding the economics of how information is used to boost the efficiency or effectiveness of companies. This second and fully updated edition of "The Effective Measurement and Management of IT Costs and Benefits" provides a basic framework for an understanding of the economic issues of information as well as some suggestions as to how a company's IT efforts may be appraised. The authors discuss a number of different evaluation concepts as well as reviewing several approaches to cost and benefit measurement. An IT Assessment Metric (ITAM) is proposed which allows firms to measure their progress towards obtaining maximum value from their information technology efforts.
A professional level book for the computer "Weekly Professional Series", it provides a basic framework for an understanding of the economic issues of information as well as some suggestions as to how a company's IT efforts may be appraised.
目次
Full update of first edition: Preface: Why is IT benefit measurement & management a major business issue? Why evaluate information technology investments? Some aspects of the IT investment decision process: Managing operational benefits and dis-benefits: Issues and techniques for system evaluation: Cost benefit analysis: Establishing measures of benefits: How to evaluate the success of the IT function: A ranking and scoring technique: The effective management of information technology costs: Cast histories: Value for money and health check review studies: Documentation of a case for investment in IT: Designing IT surveys for benefit measurement: How to develop an IT benefits management department: Guidelines to more effective use of IT. Appendix 1-Glossary: Appendix 2-Acronyms: Appendix 3-Bibliography and reading list: Appendix 4-Financial measures used in cost benefit analysis: Appendix 5-Issues addressed in effectiveness surveys: Appendix 6-Factor analysis: Appendix 7-Sample sizing scenarios.
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