Breakthrough performance : accelerating the transformation of health care organizations
Author(s)
Bibliographic Information
Breakthrough performance : accelerating the transformation of health care organizations
Jossey-Bass Publishers, c2000
- : alk. paper
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
Transform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Drawing on analysis of the most current research and highlighting instructive case examples, Gaucher and Coffey will show you how to enhance organizational readiness and stimulate innovation beyond evolutionary incremental upgrades to achieve revolutionary breakthrough-level improvement in organizational performance.
Table of Contents
Tables, Figures, and Exhibits.
Preface.
The Authors.
Health Care's New Sense of Urgency.
The Relationship Between Business Excellence and Breakthrough Performance.
Creating a Climate for Breakthrough Performance.
The Characteristics of Breakthrough Performance.
How Health Care Leaders Create Breakthrough Performance.
Sharpening Your Customer Focus.
Aligning the Organization for Action.
Team Culture for Breakthrough Performance.
Involving the Individual.
Seven Indispensable Tools for Breakthrough.
The Baldrige Criteria: Your Secret Weapon.
Conclusion.
Appendix A. A CompAndium of Questions for Breakthrough.
Appendix B. Actions to Achieve Breakthrough.
References.
Index.
by "Nielsen BookData"