The essence of total quality management
著者
書誌事項
The essence of total quality management
Financial Times Management, 1999
2nd ed
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注記
Previous ed.: New York; London: Prentice Hall, 1992
内容説明・目次
内容説明
A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).
目次
Preface
1. Focus on the customer
2. Core concepts of total quality management
3. Learning from the quality gurus
4. Cutting the cost of quality
5. Case studies of total quality management
6. Tools and texchniques of total quality management
7. Evaluating TQM
8. Avoiding the hype
Appendix
「Nielsen BookData」 より