An introduction to the UK hospitality industry : a comparative approach

書誌事項

An introduction to the UK hospitality industry : a comparative approach

edited by Bob Brotherton

Butterworth-Heinemann, 2000

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注記

Includes index

内容説明・目次

内容説明

'An Introduction to the UK Hospitality Industry: a comparative approach' is a core text for introductory hospitality modules and courses. Unique in its structure; this text looks at key aspects and compares them with each sector of the industry to give students a broader and comprehensive view of the topic. Key aspects of the industry are discussed, including the following areas: * Management practices * Work patterns and employment practices * Industry and financial structures * IT applications * Customers and markets Written in a user friendly style, the following features have been incorporated: * Chapter objectives * Case studies * Review questions * Chapter conclusions * Further reading and bibliography. Contributors to this text are amongst the most highly acclaimed in the hospitality field and bring with them a wealth of knowledge.

目次

  • Introduction (B Brotherton)The comparative approach (B Brotherton)
  • Industry structures and competitive environments (D Litteljohn)
  • Operating systems and products (P Jones & A Lockwood)
  • The physical environment (H Ingram & J Ransley)
  • Work patterns and employment practices (R E Lucas & R C Wood)
  • Management Practices (C Keliher & K Johnson)
  • Legal aspects of hospitality provision (M Boella)
  • Financial structures and practices (C Burgess)
  • Hospitality information technology (A Frew)
  • Conclusion (B Brotherton)

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