Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Author(s)
Bibliographic Information
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
（How-to-do-it manuals for libraries / series editor, Bill Katz, no. 100）
Neal-Schuman Publishers, c2000
Available at / 3 libraries
-
No Libraries matched.
- Remove all filters.
Note
Includes bibliographical references and index
Description and Table of Contents
Description
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.
by "Nielsen BookData"