Creating quality : concepts, systems, strategies, and tools
Author(s)
Bibliographic Information
Creating quality : concepts, systems, strategies, and tools
（McGraw-Hill series in industrial engineering and management science）
McGraw-Hill, c1995
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Includes bibliographical references and indexes
Description and Table of Contents
Description
Focused on problem-prevention driven quality engineering and control from a systems point of view, this comprehensive text addresses the subject from two broad categories: the experience of quality and the creation of quality. The text emphasizes proactive pre-process level design and analysis activity, covering the full range of diagnostic and experimental tools and including fundamentals of probability and statistics, Total Quality Management, and quality function deployment. The text covers not only currently prevalent reactive quality assurance strategies, aimed at managing losses and at detecting and correcting problems which already exist, but also more speculative proactive strategies involving an emphasis on physical cause-and-effect knowledge, risk analysis, experience, and judgment to justify action versus historical physical observations. The qualitative nature of Sections One through Four and Eight of the text require broad thinking skills. Sections Five through Seven present technical information and techniques.
Table of Contents
Section I: Quality, Concept, Philosophy, and Systems1 Concept2 Philosophy3 Paradigms, Systems, and Systems IntegrationSection II: Experience of Quality4 Human Needs and Quality Chains5 Product, Process, and Human Performance6 Robust and Mistake Proof PerformanceSection III: Creation of Quality Fundamental Strategic andTactical Quality Tools7 The Seven New (Japanese) Tools8 Benchmarking and Strategic Thinking9 The Seven Basic Japanese Tools10 Process Improvement and Process Flow DiagramsSection IV: Creation of Quality, Definition and Design11 Quality Planning and Quality Function Deployment12 Failure Mode and Effects Analysis13 Logic Tree Analysis: Fault, Event, and Goal Trees14 Design Review and Value AnalysisSection V: Creation of Quality, Statistical Process Control15 Variables Control Charts16 Attributes Control Charts17 Process Sampling, Process Stability, and SPC Chart Interpretation18 Process Capability, Tolerance, and Measurement19 Product Acceptance and Acceptance Sampling PlanSection VI: Creation of Quality, Designed Experiments20 Single Factor Experiments21 Multiple Factor Experiments22 Regression and Response Surfaces23 Blocked, Split Plot, Fractional Factorial, and Taguchi S/N ExperimentsSection VII: Creation of Quality, Reliability Models24 Reliability Configurations and Stress-Strength Models25 Reliability, Maintainability, and Availability26 Reliability and Maintainability ExperimentsSection VIII: Creation of Quality, Total Quality Management27 Philosophy and Leadership28 Empowerment and Creativity
by "Nielsen BookData"