Handbook of customer satisfaction and loyalty measurement

著者

• Hill, Nigel
• Alexander, Jim

書誌事項

Handbook of customer satisfaction and loyalty measurement

Nigel Hill and Jim Alexander

Gower, c2000

2nd ed

• : hardback

タイトル別名

Handbook of customer satisfaction measurement

注記

Rev. ed. of: Handbook of customer satisfaction measurement. c1996

Includes bibliographical references (p. [284]-286) and index

詳細情報

• NII書誌ID(NCID): BA49250141
• ISBN:
  • 0566081946
• LCCN: 00021272
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Aldershot
• ページ数/冊数: xiv, 290 p.
• 大きさ: 25 cm
• 分類:
  • LCC : HF5415.335
  • DC21 : 658.8/12
  • DC21 : 658.812
• 件名:
  • LCSH : Consumer satisfaction -- Evaluation Handbooks, manuals, etc
  • LCSH : Marketing research Handbooks, manuals, etc
  • LCSH : Consumer satisfaction -- Evaluation
  • LCSH : Customer relations
  • LCSH : Marketing research