Service management : strategy and leadership in service business

Author(s)

• Normann, Richard

Bibliographic Information

Service management : strategy and leadership in service business

Richard Normann

Wiley, c2000

3rd ed

Note

Includes bibliographical references (p. [229]-230) and index

Details

• NCID: BA49982988
• ISBN:
  • 9780471494393
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Chichester ; New York
• Pages/Volumes: xix, 234 p.
• Size: 23 cm
• Classification:
  • LCC : HD9980.5
  • DC20 : 658
• Subject Headings:
  • LCSH : Service industries -- Management