Secrets of customer relationship management : it's all about how you make them feel

Author(s)

• Barnes, James G.

Bibliographic Information

Secrets of customer relationship management : it's all about how you make them feel

James G. Barnes

McGraw-Hill, c2001

Note

Includes bibliographical references and index

Details

• NCID: BA50648214
• ISBN:
  • 0071362533
• LCCN: 00055435
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xviii, 316 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• Subject Headings:
  • LCSH : Customer relations