Delivering satisfaction and service quality : a customer-based approach for libraries

著者

• Hernon, Peter
• Whitman, John R.

書誌事項

Delivering satisfaction and service quality : a customer-based approach for libraries

Peter Hernon and John R. Whitman

American Library Association, 2001

注記

Includes bibliographical references (p. 171-175) and index

詳細情報

• NII書誌ID(NCID): BA5073923X
• ISBN:
  • 083890789X
• LCCN: 00044811
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Chicago
• ページ数/冊数: xiv, 181 p.
• 大きさ: 28 cm
• 分類:
  • LCC : Z711
  • DC21 : 025.5/2
• 件名:
  • LCSH : Reference services (Libraries) -- United States -- Management
  • LCSH : Consumer satisfaction -- United States