Call center operations : profiting from teleservices
著者
書誌事項
Call center operations : profiting from teleservices
（McGraw-Hill telecommunications）
McGraw-Hill, c2000
大学図書館所蔵 件 / 全1件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
Includes index
内容説明・目次
内容説明
The management of telecommunications and computer technologies presents businesses with opportunities to make their operations more efficient; and there are numerous examples of the functions being transformed by telecommunications technologies. This book teaches how to profit from them.
目次
Chapter 1: Introduction to Call Center Operations. Chapter 2: Management, Business, and Marketing. Chapter 3: Telecommunications and Network Facilities. Chapter 4: Premise-Based Telephone Systems. Chapter 5: Telecom Industry Perspective. Chapter 6: Automatic and Predictive Dialing. Chapter 7: Client/Server Technology. Chapter 8: Graphical User Interface (GUI) and Legacy Hosts. Chapter 9: Relational Database Management Systems (RDMS). Chapter 10: Call Center Software Packages and Systems. Chapter 11: Computer-Telephone Integration (CTI). Chapter 12: Workload Management, Forecasting, and Staff Schedule Modeling. Chapter 13: How Does Your Call Center Measure Up? Chapter 14: Service Bureaus, Outsourcing, and Overflow. Chapter 15: Reference Materials. Appendices. Index.
「Nielsen BookData」 より