E-service : 24 ways to keep your customers when the competition is just a click away

著者

• Zemke, Ron
• Connellan, Thomas K.

書誌事項

E-service : 24 ways to keep your customers when the competition is just a click away

Ron Zemke, Tom Connellan

AMACOM, c2001

注記

Includes bibliographical references (p. 323-325) and index

詳細情報

• NII書誌ID(NCID): BA51227040
• ISBN:
  • 0814406068
• LCCN: 00057607
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: viii, 341 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.525
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer loyalty
  • LCSH : Internet marketing