E-service : 24 ways to keep your customers when the competition is just a click away

Author(s)

• Zemke, Ron
• Connellan, Thomas K.

Bibliographic Information

E-service : 24 ways to keep your customers when the competition is just a click away

Ron Zemke, Tom Connellan

AMACOM, c2001

Note

Includes bibliographical references (p. 323-325) and index

Details

• NCID: BA51227040
• ISBN:
  • 0814406068
• LCCN: 00057607
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: viii, 341 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.525
  • DC21 : 658.8/12
• Subject Headings:
  • LCSH : Customer loyalty
  • LCSH : Internet marketing