Operations management : meeting customers' demands
Author(s)
Bibliographic Information
Operations management : meeting customers' demands
（The Irwin/McGraw-Hill series in operations and decision sciences）
McGraw-Hill, c2001
7th ed
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
This work provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing, presenting all concepts with a real-world perspective based on extensive global consulting work. The text is provides a customer-focused approach. Using the authors' 15 principles as a framework for organizing the text, teamwork, quality and customer service in both manufacturing and services are stressed, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling.
Table of Contents
- Operations management - introductory concepts
- OM strategy - dynamic competitiveness
- principles of operations management
- demand management and forecasting - supplement - least squares trend and correlation co-efficients
- capacity planning and master scheduling - supplement - aggregate capacity planning with Excel?
- order fulfillment and purchasing
- designing for customers needs
- the quality imperative supplement - quality pioneers of the 20th century
- process control and improvement
- flow-control - eliminating process wastes
- timing - another imperative
- human resources in OM - supplement - four methods of developing time standards
- managing materials - timing and quantities- supplement - economic order quantity - theory and derivations
- facilities management
- managing continuous and repetitive operations
- managing job and batch operations
- managing projects. Appendices: normal curve
- random numbers
- answers to even numbered exercises.
by "Nielsen BookData"
