Reading and writing public documents : problems, solutions and characteristics
Author(s)
Bibliographic Information
Reading and writing public documents : problems, solutions and characteristics
（Document design companion series, v. 1）
J. Benjamins, c2001
- : eur
- : us
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Note
Includes bibliographical references (p. [275]-296) and index
Description and Table of Contents
- Volume
-
: us ISBN 9781588110091
Description
Governments communicate with the public through all kinds of documents: forms, brochures, letters, policy papers, and so on. These public documents have an important role in any democracy and their design very much affects the efficiency with which governments can perform their tasks.
Document designers, linguists and other communication experts in the Netherlands have been studying public documents from a design point of view as well as empirically for decades. In this book, the most prominent of these researchers present the results of their work, collectively giving an overview of various recurring problems in government-to-public communication, and providing suggestions for problem solving.
- Volume
-
: eur ISBN 9789027232014
Description
Governments communicate with the public through all kinds of documents: forms, brochures, letters, policy papers, and so on. These public documents have an important role in any democracy and their design very much affects the efficiency with which governments can perform their tasks.
Document designers, linguists and other communication experts in the Netherlands have been studying public documents from a design point of view as well as empirically for decades. In this book, the most prominent of these researchers present the results of their work, collectively giving an overview of various recurring problems in government-to-public communication, and providing suggestions for problem solving.
Table of Contents
- 1. 1. Introduction (by Janssen, Daniel)
- 2. 2. How research can lead to better government forms (by Jansen, Carel)
- 3. 3. Undercover research into text quality as a tool for communication management: The case of the Dutch tax department (by Renkema, Jan)
- 4. 4. Optimizing public information brochures: Formative evaluation in document design processes (by Jong, Menno de)
- 5. 5. Public documents in a multilingual context (by Hulst, Jacqueline)
- 6. 6. Improving the quality of public documents: Or: Why training public writers often doesn't work (by Janssen, Daniel)
- 7. 7. The lack of clarity in a sentence: The style of official documents in Dutch (by Jansen, Frank)
- 8. 8. Convincing citizens: The role of argument quality (by Hoeken, Hans)
- 9. 9. Collaborative writing for the government (by Janssen, Daniel)
- 10. 10. Strategic revision of public documents: How policy writers revise documents in order to reach consensus (by Mast, Niels van der)
- 11. 11. Trust but verify: Local suspensions of the cooperation principle in political communication (by Neutelings, Rob)
- 12. 12. Reading to assess in professional life: Reading styles of Dutch parliamentarians (by Neutelings, Rob)
- 13. References
- 14. About the authors
- 15. Index
by "Nielsen BookData"