Handbook of public quality management
著者
書誌事項
Handbook of public quality management
(Public administration and public policy, 90)
M. Dekker, c2001
大学図書館所蔵 全20件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references and index
内容説明・目次
内容説明
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
目次
- 1: Introduction
- Quality Improvement
- Total Quality Management: Its Relationship to Administrative Theory and Organizational Behavior in the Public Sector
- Cardiovascular Leaders Moving Beyond Logic: An Active Strategy for Advancing Cardiac Services
- 2: Historical Development
- TQM Apostles
- William Edwards Deming: The Man
- W. Edwards Deming's Mentor and Others Who Made a Significant Impact on His Views During the 1920s and 1930s
- 6: Origins of the Postwar Economic Success of Japan: Deming, Quality, and Contextual Realities
- 3: Theoretical Structure
- Changing Concepts, Goals, and Methods in Improving Customer Service Quality
- 6: The Current State of Design Craft: Borrowing, Tinkering, and Problem Solving
- Progress on the Journey to Total Quality Management: Using The Myers-Briggs Type Indicator and The Adjective Check List in Management Development
- Applications of Boundary Theory to Organizational and Interorganizational Culture
- Public Management, TQM, and Quality Improvement: Toward a Contingency Strategy
- A Holistic Approach to Productivity
- Evaluating TQM: The Case for a Theory-Driven Approach
- Strategic Management and Total Quality Management: Challenges and Choices
- 4: Quality Management and Organizational Culture
- Symposium on Organizational Culture: Theory, Practice, and Cases
- Total Quality Management in an R&D Environment
- TQM and Organization Size
- The Role of Assumptions in Implementing Management Practices Across Cultural Boundaries
- Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency
- Managing Concurrent Change Initiatives: Integrating Quality and Work/Family Strategies
- 5: Quality Management: Measuring Effectiveness
- Measuring Productivity in Federal Agencies: Does Total Quality Management Make a Difference?
- Improving Performance Through Benchmarking
- Serving the American Public: Best Practices in Performance Measurement
- Using 360-Degree Feedback in Performance Appraisal
- Overcoming the Inadequacies of Performance Measurements in Local Government: The Case of Libraries and Leisure Services
- Best Practices: Successful Application to Weapon Acquisitions Requires Changes in DOD's Environment
- Primer on Performance Measurement
- Inventory Management: The Army Could Reduce Logistics Costs for Aviation Parts by Adopting Best Practices
- Assessing Fundamental Science
- Developing a Strategic Plan and Performance Measures
- Guidelines for Performance Measurement
- The Application of Information Systems in Measuring Performance and Implementing the Government Performance and Results Act
- 6: Customers Of Quality Management
- Customer Contributions to Quality: A Different View of the Customer-Oriented Firm
- The Decision to Participate in Quality Circles
- Labor-Management Relations and Participative Decision Making: Toward a New Paradigm
- Managing for Results: Analytic Challenges in Measuring Performance
- 7: Leadership And Teams In Quality Organizations
- Administrative Man Faces the Quality Transformation: Comparing the Ideas of Herbert A. Simon and W. Edwards Deming
- Top Managers and TQM Success: One More Look After All These Years
- Cutting Waste with Employee Involvement Teams (Total Quality Waste Minimization)
- Discipline and Deselection in the TQM Environment
- 8: Implementing Quality Management: Practices, Cases, And Experiences
- 8: Municipal Commitment to Total Quality Management: A Survey of Recent Progress
- Total Quality Management Issues in Managed Care
- When It Comes to "Best Practices"-Why Do Smart Organizations Occasionally Do Dumb Things?
- Old Wine in New Bottles Tastes Better: A Case Study of TQM Implementation in the IRS
- The Impact of TQM on Highway Maintenance: Benefit/Cost Implications
- Implementing TQM in the Health Care Sector
- Strategic Relationship Between Quality Management and Product Innovation
- The Information Age and Total Quality Management: The Facilitation of TQM in the 1990s Through Information Systems
- 9: The Future Of Quality Management
- Keeping Quality Alive (Training 101)
- Is Total Quality Fading as a Strategy?
- TQM: Core Paradigm Changes
- 10: Critiques Of Quality Management
- Ten Reasons Total Quality Management (TQM) Doesn't Work
- Adapting Total Quality Management (TQM) to Government
- Total Quality Management: A Selective Commentary on Its Human Dimensions, with Special Reference to Its Downside
- A Critique of TQM: Problems of Implementation in the Public Sector
- Government Performance and Results Act of 1993
- Government Management Reform Act of 1994
- Performance-Based Management: Eight Steps to Develop and Use Information Technology Performance Measures Effectively
- Review of Agency Annual Performance Plans
- Utah Tomorrow
- Selected On-Line Resources for Quality Management
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