Municipal benchmarks : assessing local performance and establishing community standards
著者
書誌事項
Municipal benchmarks : assessing local performance and establishing community standards
Sage Publications, c2001
2nd ed
大学図書館所蔵 件 / 全14件
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注記
Includes bibliographical references (p. 471-481) and index
内容説明・目次
内容説明
The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services.
New to this edition:
-Updated charts and data throughout
-New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services"
-Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.
目次
Introduction
Performance Measurement and Benchmarking
Animal Control
City Attorney
City Clerk
Courts
Development Administration
Emergency Communications
Emergency Medical Services
Finance
Fire Service
Fleet Maintenance
Gas and Electric Services
Human Resource Administration
Information Systems
Library
Management Services
Executive Offices, Budget, Management Audit
Parking Services
Parks and Recreation
Police
Property Appraisal
Public Health
Public Transit
Public Works
Engineering and Miscellaneous Services
Purchasing and Warehousing
Risk Management
Social Services
Solid Waste Collection
Streets, Sidewalks and Storm Drainage
Traffic Engineering and Control
Utilities Business Office
Water and Sewer Services
Performance Milestones
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