The customer-centred strategy : thinking strategically about your customers
著者
書誌事項
The customer-centred strategy : thinking strategically about your customers
（The millennium manager）
Financial Times/Prentice Hall : Pearson Education, 1997
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The customer centred strategy : thinking strategically about your customers
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注記
Includes index
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内容説明・目次
内容説明
"An invaluable up-to-date guide on a subject of the highest priority for today's managers."
- Peter Doyle, Warwick Business School
This book gives you the tools to think with foresight and creativity, in order to anticipate future customer needs and the vision to see how your organization needs to change in order to meet these future customer needs.
Author :
Mark Jenkins is senior lecturer in strategic management at Cranfield School of Management. He is an experienced writer and is co-editor of The Journal of Marketing Practice.
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