Handbook of good business practice
著者
書誌事項
Handbook of good business practice
International Thomson Business, 1999
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内容説明・目次
内容説明
In the rapidly evolving business environment, the need remains for managers to regularly stand back and take a good look at their enterprise as a whole and ask the questions: What is it? What is it doing? Where has it come from? Where is it going? The attempt to answer all these questions will inevitably lead to the desire to re-direct and refine the business to create an enterprise that is a competitive and a commercial success. This text picks up on good management practice across all functions of a business and endeavours to apply them as tools for achieving the overall company goals. The book suggests root-and-branch transformation of a business; showing how to assess the relevance of the company vision and align it with the company goals. If necessary the company's vision and its goals may need massive revision and this book aims to provide a guide to the changes needed.
目次
- Part 1 World class performance: overview
- the vision
- the mission statement
- customer service
- whole business review
- core and non-core business
- strategies
- functional and area reviews
- restructuring
- planning to achieve strategies
- finance
- investments
- business ethics
- resizing. Part 2 Best people: overview
- discrimination
- promotions policy
- career planning
- succession planning
- work teams
- training
- appraisal systems
- rewards packages
- recruitment
- holidays. Part 3 Best processes: overview
- process review and re-engineering
- physical layout and work flow
- production planning and control
- stocks
- computer systems. Part 4 Best management: overview
- the art of management
- management styles
- the blame-free culture
- communications plans
- management systems and methods
- Quality management
- Continuous improvement
- Knowledge management
- facilities management
- disaster planning
- why plan for disasters? Part 5 Best products: overview
- selling solutions
- total quality approach
- review of products
- design for manufacture and delivery
- sources of product improvement
- purchasing
- customer loyalty. Part 6 Best delivery: overview
- markets and market development
- pricing
- sales strategy, systems and methods
- distribution
- after-sales support
- delivery strategy. Part 7 Achievement and objectives: overview
- setting objectives
- implementation method
- action planning
- implementation accompaniment
- implementation reviews
- perpetuation of results
- measurement of results
- follow-up audits and action planning
- publicity
- strategy and plan - where next?
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