Emotions in the workplace : research, theory, and practice

Author(s)

• Ashkanasy, Neal M.
• Härtel, Charmine E. J.
• Zerbe, W. J.

Bibliographic Information

Emotions in the workplace : research, theory, and practice

edited by Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. Zerbe ; foreword by Blake Ashforth

Quorum Books, 2000

Note

Includes bibliographical references (p. [275]-304) and index

Description and Table of Contents

Description

Spanning a variety of disciplines, theories, and methods, the editors and the contributors to this uniquely cross- and interdisciplinary volume explore the factors that provoke emotions in the workplace, their effects, and how they should be managed. Among the propositions they examine are: emotions are not just effects in organizations but contribute to their structure; by examining emotions we learn more about certain organizational dynamics that may seem unemotional; the display of emotions may not be harmful; and leadership is actually about emotion management. An important, far-reaching exploration for specialists and academics in organizational behavior, psychology, and other fields in the social and behavioral sciences and for their executive counterparts in management. The editors and their contributors start from the premise that organizations are emotional places, that they use emotions to motivate employees to perform and customers to buy. Using quantitative as well as qualitative methods, and theoretical as well as methodological approaches, they show how events in organizations create emotions—how it is that we come to experience a sense of satisfaction or outrage. They explore how our sense of organizational identity is connected to how we feel; how rules about the display of emotions act as organizing forces within organizations, creating organizational structure and shaping behavior; how emotions can harm employees, how they react to pressures to feel, and how emotions are essential to inspirational leadership. Not just for theoreticians and academicians, the volume is also a rich source of advice for organizational management and for those who wish to influence how management is practiced.

Table of Contents

Foreword by Blake Ashforth Introduction Emotions in the Workplace: Developments in the Study of the Managed Heart by Neal M. Ashkanasy, Charmine E. J. Härtel, and Wilfred J. Zerbe Organizational Behavior as Emotion Management by Willem Mastenbroek Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions by John Basch and Cynthia D. Fisher Doing Justice to Workplace Emotion by Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, and Alicia A. Grandey Commentary: The Nature of Emotions in Organizations by Wilfred J. Zerbe, Charmine E. J. Härtel, and Neal M. Ashkanasy Emotions as Structuring Forces in Organizations Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions by Larissa Z. Tiedens Gendering Emotions, Gendering Teams: The Construction of Emotions in Self-managing Teamwork by Marjukka Ollilainen Commentary: Emotions as an Organizing Principle by Charmine E. J. Härtel and Wilfred J. Zerbe The Role of Emotions in Helping to Understand Organizational Dynamics Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership by Michael G. Pratt and Jane E. Dutton Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators by Lonna J. Anderson and Robert G. Jones Affective Reactions to Physical Appearance by Anat Rafaeli and Avi Kluger Commentary: Emotions as Mediators and Moderators by Wilfred J. Zerbe and Charmine E.J. Härtel Outcomes of Emotions in the Workplace The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel by Jeffrey Karabanow Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? by Susan M. Kruml and Deanna Geddes Emotional Dissonance and Employee Well-being by Wilfred J. Zerbe Commentary: Reconciling Research Findings by Charmine E. J. Härtel and Wilfred J. Zerbe Emerging Research Agendas Transformational Leadership as Management of Emotion: A Conceptual Review by Neal M. Ashkanasy and Barry Tse The Importance of Job Characteristics to Emotional Displays by Ronald H. Humphrey Shame and Work by Christian F. Poulson II Commentary: Emerging Research Agendas by Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. Zerbe References Index

by "Nielsen BookData"

Details

• NCID: BA52224208
• ISBN:
  • 1567203647
• LCCN: 99462244
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Westport, Conn.
• Pages/Volumes: xii, 313 p.
• Size: 25 cm
• Classification:
  • LCC : HF5548.8
  • DC21 : 158.7
• Subject Headings:
  • LCSH : Work -- Psychological aspects
  • LCSH : Emotions -- Social aspects