Quality planning and analysis : from product development through use
Author(s)
Bibliographic Information
Quality planning and analysis : from product development through use
（McGraw-Hill series in industrial engineering and management science）
McGraw-Hill, c2001
4th ed
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Note
"Earlier editions of this book were written by J.M. Juran, Chairman Emeritus of the Juran Institute, Inc., and Frank M. Gryna"--T.p.
Includes bibliographical references and indexes
Description and Table of Contents
Description
As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have. It offers comprehensive coverage of all areas contributing to quality, including understanding customer needs, product development, supplier relations, marketing, and more. It also includes the six sigma strategy for quality improvement.
Table of Contents
- 1 Basic Concepts 2 Companywide Assessment of Quality 3 Quality Improvement and Cost Reduction 4 Operational Quality Planning and Sales Income 5 Quality Control 6 Process Management 7 Strategic Quality Management 8 Organization for Quality 9 Developing a Quality Culture 10 Basic Concepts of Statistics and Probability 11 Statistical Tools for Analyzing Data 12 Understanding Customer Needs 13 Designing for Quality 14 Designing for Quality--Statistical Tools 15 Supply Chain Management 16 Operations--Manufacturing Sector 17 Operations--Service Sector 18 Statistical Process Control 19 Inspection, Test, and Measurement 20 Marketing, Field Performance, and Customer Service 21 Administrative and Support Operations 22 Quality Information Systems 23 Quality Assurance
- Quality Audit Appendixes
by "Nielsen BookData"