The complete guide to preparing and implementing service level agreements

Author(s)

• Pantry, Sheila
• Griffiths, Peter

Bibliographic Information

The complete guide to preparing and implementing service level agreements

Sheila Pantry, Peter Griffiths

Library Association, 2001

2nd ed

• : pbk

Note

Includes index

Details

• NCID: BA53272443
• ISBN:
  • 1856044106
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: London
• Pages/Volumes: xiii, 193 p.
• Size: 24 cm
• Classification:
  • DC21 : 658.562
• Subject Headings:
  • LCSH : Service-level agreements
  • LCSH : Total quality management
  • LCSH : Service industries -- Quality control
  • LCSH : Service industries -- Cost control