Process improvement : a handbook for managers
Author(s)
Bibliographic Information
Process improvement : a handbook for managers
Gower, c1996
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Note
Includes bibliographical references (p. 157-158) and index
Description and Table of Contents
Description
Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C
by "Nielsen BookData"