Service management : operations, strategy, and information technology
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Bibliographic Information
Service management : operations, strategy, and information technology
（McGraw-Hill international editions, . Management and organization series）
McGraw-Hill, 2001
3rd ed., international ed
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System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher
Includes bibliographical references and indexes