Human resource management in service work
Author(s)
Bibliographic Information
Human resource management in service work
（Management, work and organisations）
Palgrave, 2002
- : hbk
- : pbk
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Note
Includes bibliographical references (p. 205-228) and indexes
Description and Table of Contents
Description
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
Table of Contents
Service Work.- The New Service Management School.- Critical Perspectives on Service Work.- Service Work: The Customer-Oriented Bureaucracy.- Analysing Distinctive Types of Front Line Work.- Sales Work.- Empowerment on the Front Line?.- Managing Emotions.- Gendered Segregation and Disadvantage.- Trade Unions and Service Work.- Conclusion: Reconsidering Modern Times.- References.
by "Nielsen BookData"
