Evaluation of library and information services
著者
書誌事項
Evaluation of library and information services
（The Aslib know how series）
Aslib, c2000
2nd ed
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内容説明・目次
内容説明
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
目次
Introduction
1. Identifying performance issues for evaluation
2. Quantitative methods
3. Qualitative methods
4. Pitfalls and progress
5. Case studies and future developments
6. Performance measurement for the electronic library
7. Further reading
8. List of organisations
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