Managing in health and social care
著者
書誌事項
Managing in health and social care
Routledge, 2001
- : pbk
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of a high quality service to service users. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. The book explores how managers can make a real and positive difference to the work of organisations providing health and social care. It considers what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation.
This is a practical handbook for anyone with management responsibilities in health and social care. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.
目次
Introduction 1. Your Job as a Manager in Health and Social care 2. Improving your effectiveness as a Manager 3. Management and Leadership 4. Values and Vision 5. Mapping the Service Environment 5. Developing Effective Performance 7. Managing Change 8. What Do Your Customers and Service Users Want? 9. Managing Outcomes for Service Users 10. Quality in Services 11. Working with Standards 12. Management Control 13. Managing Processes 14. Planning and Managing Projects 15. Service Planning, Accountability and Risk 16. Holding a Budget 17. The Flow of Work and Information 18. Evidence and Investigation Contributors
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