Service management : operations, strategy, and information technology

Bibliographic Information

Service management : operations, strategy, and information technology

James A. Fitzsimmons, Mona J. Fitzsimmons

McGraw-Hill, c2001

3rd ed

Available at  / 3 libraries

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Note

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher

Includes bibliographical references and indexes

Details

  • NCID
    BA55326430
  • ISBN
    • 007231267X
  • LCCN
    00026733
  • Country Code
    us
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    New York
  • Pages/Volumes
    xxvi, 646 p.
  • Size
    26 cm.
  • Attached Material
    1 computer laser optical disc (4 3/4 in.)
  • Classification
  • Subject Headings
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