Service management : operations, strategy, and information technology
著者
書誌事項
Service management : operations, strategy, and information technology
McGraw-Hill, c2001
3rd ed
大学図書館所蔵 全3件
注記
System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher
Includes bibliographical references and indexes