Identifying critical service incidents that have an effect on guest satisfaction in a central American luxury hotel
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Identifying critical service incidents that have an effect on guest satisfaction in a central American luxury hotel
UMI Dissertation Services, 2000
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Note
Facsim. reprint of the author's thesis (M.S.)--University of Nevada, Las Vegas, 2000
Bibliography: p. 101-104
Description based on: 2001 digital xerographic processing copy
UMI number: 1399921