Identifying critical service incidents that have an effect on guest satisfaction in a central American luxury hotel

Author(s)

    • Jacobs, Kimberly Jean

Bibliographic Information

Identifying critical service incidents that have an effect on guest satisfaction in a central American luxury hotel

by Kimberly Jean Jacobs

UMI Dissertation Services, 2000

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Note

Facsim. reprint of the author's thesis (M.S.)--University of Nevada, Las Vegas, 2000

Bibliography: p. 101-104

Description based on: 2001 digital xerographic processing copy

UMI number: 1399921

Details

  • NCID
    BA55955775
  • Country Code
    us
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    Ann Arbor, Mich.
  • Pages/Volumes
    viii,105 p.
  • Size
    21 cm
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