Healthcare teams : building continuous quality improvement

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Healthcare teams : building continuous quality improvement

Peter Mears

Kogan Page, 1994

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内容説明・目次

内容説明

Healthcare Teams: Building Continuous Quality Improvement provides a thorough understanding of team building in a healthcare environment. Important topics such as what it means to be a member of a team, empowerment and how teams contribute to continuous quality improvement are covered. A special section of the manual also provides the reader with essential information on key quality concepts. Numerous exercises are specifically tailored for situations encountered in healthcare. Participants take turns as leaders and observers. The observer records the interactions which occur in solving an exercise and reports findings to the team at the end of the exercise. These findings are analyzed by the team, thus creating an atmosphere whereby teams learn how to learn. Participants are exposed to a diversity of problems through numerous healthcare-related exercises. Team concepts such as empowerment, cohesiveness, handling difficult members, and team effectiveness are explained, exercises are provided to help participants learn more about these concepts while building their team skills.

目次

TEAMWORK AND SYNERGY Synergy Major elements of team synergy Do you need a team? Team size Characteristics of an effective team Should team membership be voluntary? Achieving positive team synergy What have I gotten into? Exercise 1: Knowing your team members CONTRIBUTORS TO CONTINUOUS QUALITY IMPROVEMENT History of industrial teams Deming's guide to quality improvement Deming's 14 points Exercise 2: Deming's audit Crosby's guide to quality improvement Exercise 3: Crosby's audit Juran's guide to quality improvement Exercise 4: Juran's audit EMPOWERMENT Exercise 5: What is empowerment? Exercise 6: Team process control Measuring medical quality Exercise 7: Measuring medical quality SUPPORTIVE TEAM CULTURES A variety of team-player styles Initial group meeting Sample team rules Reaching a consensus Exercise 8: And in this corner, the nurse... Exercise 9: Admissions problems TEAM-BUILDING PHASES Discussion of barriers and gateways Teams versus groups Team development Reinforcement: energizing for performance improvement Exercise 10: Written team rules Exercise 11: Team assessment Peer feedback Do's and Don'ts when giving feedback Exercise 12: General peer feedback Exercise 13: Detailed peer evaluation Exercise 14: Self-assessment UNDERSTANDING HOW WE THINK Developing trust Colored hat thinking Exercise 15: Norm violation Exercise 16: Pardon me doctor, but... Exercise 17: The room's not clean? MEMBER SERVICE ROLES Exercise 18: Declining patients Exercise 19: Why can't you return my phone calls? Exercise 20: My son, the future doctor EXPANDED TEAM MEMBER ROLES Participant Leader Recorder Observer Resource person Timekeeper Group task functions Exercise 21: Please answer the phone Exercise 22: No, we can't improve our medical services Exercise 23: Pill pusher blues Exercise 24: Maintenance when? EXPANDING TEAM SKILLS Phases of a meeting Improving performance Common group problems Exercise 25: Nurse, I'm hungry Exercise 26: Staff problems Exercise 27: Where do I park? Exercise 28: Insurance hassles Exercise 29: Now what? Exercise 30: Team assessment TEAMS, TEAMS, AND MORE TEAMS The reason for specialized teams Quality circles Task teams Cross-functional project teams Functional teams Self-directed (self-managed) teams Design teams Quality council Sustaining continuous quality improvement Index

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