The ISO 9000 answer book
著者
書誌事項
The ISO 9000 answer book
(Wiley quality management series)
Wiley, c2000
2nd ed
大学図書館所蔵 全1件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes index
内容説明・目次
内容説明
A quick, easy-to-follow guide to the revised ISO 9000 quality standard The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation. The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis. Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred.
Each of the question and answer sets includes: Detailed guidance A capsule answer providing a snapshot of the guidance "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard.
目次
Partial table of contents ISO 9000 OVERVIEW. What is ISO 9000? What is the Goal and Scope of an ISO 9000 Quality System? How Can We Keep Our ISO 9000 System from Fading Away? We're Leaders in Our Market: Our Customers Love Us: Our Quality is Unquestioned: What Does ISO 9000 Offer Us That We Don't Have Already? TECHNICAL REQUIREMENTS AND GUIDELINES. What are the Overall Requirements for Top Management? What are Top Management's Obligations with Respect to the Customer? What does the Standard Say About Resources to Operate the Quality System? What Kind of Education and Skills Does the Standard Require Our Employees to Have? How Must We Operate Our Design and Development Process? What Are the Requirements for Design Input? What Must We Do to Control Our Purchasing Processes? Must We Use Any Special Purchasing Documents? How Should We Control Measuring and Testing Equipment? Why a Whole Section Devoted to Measurement, Analysis, and Improvement? What is Preventive Action all About? IMPLEMENTINGA FIRST-TIMER'S GUIDE. How Should We Plan and Schedule Our Implementation Program? Internally, Who Should We Involve in the Implementation Process from the Start? Instead of Creating Procedures and Other Documents from Scratch, Can We Adapt Documents We Already Have? What About Writing Documents from Scratch?: Are there Any Special Steps? What Must We Do to Keep ISO 9000 Registration? ISO 9001: 2000MAKING THE TRANSITION. What is the Overall Nature of the Changes to the Standard? What are the New Requirements in the Standard? Appendix. Index.
「Nielsen BookData」 より