The theory of culture-specific total quality management : quality management in Chinese regions
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Bibliographic Information
The theory of culture-specific total quality management : quality management in Chinese regions
Palgrave, 2002
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Note
Bibliography: p. 149-161
Index: p. 162-164
Description and Table of Contents
Description
This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.
Table of Contents
Introduction Quality and TQM Values, Culture, Chinese Cultural Values The Theory of Culture-Specific TQM Research Methodology Data Analysis and Results Case Studies Summary & Conclusion
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