Effective knowledge management : a best practice blueprint
著者
書誌事項
Effective knowledge management : a best practice blueprint
（CBI fast track series）
John Wiley & Sons, c2002
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long-term KM strategy and accurately measure the benefits KM brings. Sultan Kermally is a highly-experienced practitioner who offers a clear, hands-on approach to a difficult-to-master topic.
目次
Series Foreword (Digby Jones)
About the Author
Acknowledgements
Introduction: Managing Knowledge without Tears
Best Practice Transfer: A Business Imperative
Creating Organisational Knowledge of External Changes
The Importance of Managing Knowledge
Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers
Technology and Knowledge Management
The Leadership Factor and Knowledge Management
Knowledge, Intangible Assets and Superior Performance
Measuring Intangible Assets
Knowledge Management in Practice: Making a Start
A to Z of Managing Knowledge
Further Reading
10 Useful Web Sites
References
Index
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