Knowledge management strategy and technology
著者
書誌事項
Knowledge management strategy and technology
(Artech House computing library)
Artech House, c2002
- : hbk
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This resource provides a thorough, up-to-date understanding of knowledge management (KM) and details the techniques needed to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book is designed to help the reader develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout an organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show how knowledge management is a key strategic tool. Moreover, the book shows how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.
目次
- A practical framework - understanding knowledge management
- document imaging and management - taming the paper tiger
- groupware - messaging and co-operation
- developing effective knowledge with both qualitative and quantitive research
- systems architecture - the preparation for knowledge management
- the storage and access of distributed knowledge
- an integrated development model for knowledge management
- the role of directories in knowledge management
- the Internet as a mechanism to enhance content and extend access to corporate data resources
- the power of managing knowledge in a worldwide enterprise
- knowledge management for competitive advantage - mining diverse sources for marketing intelligence
- building knowledge communities with webs of connections.
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