Total relationship marketing

書誌事項

Total relationship marketing

Evert Gummesson

Butterworth-Heinemann, 2002

2nd ed

タイトル別名

Total relationship marketing : marketing management, relationship strategy and CRM approaches for the network economy

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注記

Previous ed.: 1999

"Marketing strategy moving from the 4Ps - product, price, promotion, place - of traditional marketing management to the 30Rs - the thirty relationships - of a new marketing paradigm"

Includes bibliographical references (p. [317]-337) and index

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