Achieving impressive customer service : 7 strategies for the health care manager
Author(s)
Bibliographic Information
Achieving impressive customer service : 7 strategies for the health care manager
Jossey-Bass , AHA Press, c1998
- : pbk
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Note
Includes index
Description and Table of Contents
- Volume
-
: pbk ISBN 9780787955779
Description
An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: Establishing high standards of customer service Helping staff hear the voice of the customer Hiring customer service pros Helping staff cope better in a stressful atmosphere Reducing anxiety to increase satisfaction and more!
- Volume
-
ISBN 9781556482304
Description
A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like
Establishing high standards of customer service
Helping staff hear the voice of the customer
Hiring customer service pros
Helping staff cope better in a stressful atmosphere
Reducing anxiety to increase satisfaction
and more!
by "Nielsen BookData"