The new public service : serving, not steering

Author(s)

Bibliographic Information

The new public service : serving, not steering

Janet V. Denhardt and Robert B. Denhardt

M.E. Sharpe, c2003

  • : cloth
  • : pbk

Available at  / 21 libraries

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Note

Includes bibliographical references (p. 177-190) and index

Description and Table of Contents

Description

This compact, clearly written volume synthesizes the many ideas and voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is built around a set of seven core principles: 1. Serve citizens, not customers; 2. Seek the public interest; 3. Value citizenship and public service above entrepreneurship; 4. Think strategically, act democratically; 5. Recognize that accountability isn't simple; 6. Serve, rather than steer; 7. Value people, not productivity. Provocative and timely, The New Public Service asks the reader to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. For all students and professionals in the field, it celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values.

Table of Contents

  • 1. Public Administration and the New Public Management
  • 2. The Roots of the New Public Service
  • 3. Serve Citizens, Not Customers
  • 4. Seek the Public Interest
  • 5. Value Citizenship over Entrepreneurship
  • 6. Think Strategically, Act Democratically
  • 7. Recognize that Accountability Isn't Simple
  • 8. Serve Rather than Steer
  • 9. Value People, not Just Productivity
  • 10. Conclusion

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