Managing communication in health care
著者
書誌事項
Managing communication in health care
（Six steps to effective management / series editor, Ann Young）
Baillière Tindall in association with RCN, 2002
- : pbk
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This book focuses specifically on the importance of communication and communication skills in effective nursing practice. Being able to communicate effectively within the multi-disciplinary team, using appropriate media from the range now available, written, spoken and electronic, is essential for nurse managers. This book addresses this issue directly, and provides both a theoretical framework and extensive practical guidance in this, arguably the most important management skill.
目次
Section 1: Personal Communication. Chapter 1 - Assertiveness. Application 1.1 Barriers to behaving assertively. Application 1.2 The importance of packaging. Chapter 2 - One-to-One Communication. Application 2.1 Appearance: A Personal Development Plan. Application 2.2 Listening Skills Exercise. Chapter 3 - Influencing and Negotiating Skills. Application 3.1 Negotiation: advice and support from health trade union. Chapter 4 - Marketing Yourself, The Profession and the Organisation. Application 4.1 Suggested Ways for Becoming a More Effective Leader. Application 4.2 The Power of Metaphors. Section 2: Communication in Organisations. Chapter 5 - Communication in Groups. Chapter 6 - Presentations to Groups. Application 6.1 Developing Your Presentation Skills. Chapter 7 - Networking. Application 7.1 A Personal Exercise. Application 7.2 How Networking Might Assist Career Development - A Fictional Example. Application 7.3 Working in the NHS. Section 3: The Elements of Communication. Chapter 8 - Written Communication. Application 8.1 Practical Exercises to Test Your Writing Skills. Application 8.2 Example of patient information leaflet. Chapter 9 - Quality Communication. Application 9.1 Customer Satisfaction Surveys. Chapter 10 - Information Technology and Systems in Communication. Application 10.1 Data Protection Explained. Application 10.2 Information Technology and Communication In Practice
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